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Troubleshooting

Ekos comes provided with a powerful and useful tool that allows to perform an accurate Polar Alignment even in location where the Polaris is not visible.
The procedure is quite straightforward, the mount will perform three different rotations on the RA axis, shooting a picture for each one.
Thanks to the Plate Solving, the software receive the precise position of each rotation and, calculating the overall movement, is able to estimate how much the RA axis is drifting away from the real North, guiding the user to perform the required corrections.

Park Procedure

    1. Run the StarGo.exe
    2. Perform the Sync Home Position
    3. Perform a GoTo or Move the mount on the choosen position for the Park
    4. Click on the “Set Park” button to choose the position for the Park.
    5. Start the session and point the mount on other objects
    6. At the end of the session click on the “Park” button. The mount will slew to the position choosen through the “Set Park” function, retaining it in the next session, even after a shutdown.
       NOTE: this mean that in the next session another Sync Home Position is not required.
    7. Close the StarGo.exe and Power off the mount.

The Park position is a key point and a very useful feature for fixed location setup and observatories. The StarGo system include this very important feature, allowing to put the telescope in a choosen position at the end of the session, retaining in memory the alignment with the sky even after a power off.

But what’s happen in case, for any reason, the position is lost? Normally a new Sync Home Position is required.

But thanks to the “Restore Park” feature, included in the StarGo, it will be possible to restore the Park position and the sky alignment in a fast and quick way, simply following the preliminary operation steps explained below, without requiring another Sync Home Position procedure.

This preliminary procedure must be done only once, in order to use the “Restore Park” feature in the proper way.

Normally the pointing error offset that is used after a Sync or a Plate Solve, is not stored in the memory, because, the mount will be moved from at the end of the session.

In case of use in a Observatory or a stable location, it is possible to store in memory the pointing error offset, by using the “Realign Absolute Position” feature by following the step by step procedure explained below:

This issue may occur due to:

- windows updates

- COM PORT changing

- StarGo Software/Firmware mismatch

- Firmware corruption

In order to fix this issue it is suggested to donwnload from our Support Page the latest StarGo Software/Firmware release and perform a new, clean StarGo software installation.

After the software installation it must be performed the firmware upgrade.

This procedure has been shown in the following video.

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