Troubleshooting

Avalon mounts with StarGo GoTo Control System connection with ASIair

Avalon mounts with StarGo GoTo Control System can be connected to the ASIair app by following the step by step procedure described below:

How to use the Realign to absolute position feature in the StarGo

Normally the pointing error offset that is used after a Sync or a Plate Solve, is not stored in the memory, because, the mount will be moved from at the end of the session.

In case of use in a Observatory or a stable location, it is possible to store in memory the pointing error offset, by using the “Realign Absolute Position” feature by following the step by step procedure explained below:

Mount slew stop before the target

The slew stop before the target it is a protection function designed for a safety reason, in order to prevent the mount uncontrolled movement due to the network latency, when the mount is used from a remote connection. But it can also happen in case of no keypad connected.

Where can i find the Mount Serial Number?

The serial number is normally located on the mount base body. In order to read it, it is required to rotate the RA body about 90°.

StarGo shut down unexpectedly

This issue may occur due to:

- windows updates

- COM PORT changing

- StarGo Software/Firmware mismatch

- Firmware corruption

In order to fix this issue it is suggested to donwnload from our Support Page the latest StarGo Software/Firmware release and perform a new, clean StarGo software installation.

After the software installation it must be performed the firmware upgrade.

This procedure has been shown in the following video.

M-uno D vs Linear

In this article the doubtful user about the purchasing of the Linear or the M-uno D, can find a list of pro and cons of the two mounts.

The biggest benefit of the M-uno D compared to the Linear mount it is the possibility to avoid the Meridian Flip.

StarGo Firmware-Update accidentaly failed. StarGo led doesn’t blink anymore

When a USB connection cable/Power supply sudden disconnection occurr during the Firmware Upgrade, the process fail. This can happen due to USB cable/Power supply low quality (that's why we reccomend to use the USB cable and Power Supply provided with the mount or with the StarGo) or for an accidental disconnection.

Is it possible to use the WiFi inside of the StarGO device as access point for all devices?

The StarGo WiFi chip use the ad-hoc protocol, that works in the peer to peer mode and it cannot works as a client.

60 seconds longer time connection between StarGo and SkySafari

When the Site & Location checkbox is activated, Skysafari send, during the connection with the StarGo, the data about the time and the location in order to update the internal StarGo location.

Can the Motorized Polar Alignment be applied on the M-uno?

The Motorized Polar Alignment function has been designed to work with the Merlino Board. If the Merlino Board is not available, to manage the operation, both the StarGo AUX ports must be used. In this way is not possible to manage the focuser and the Motorized Polar Alignement via ASCOM at the same time. It would be only possible, after the Polar Alignment, take off one of the two cables to use the focuser. The motors for the Motorized Polar Alignment Function can only be assembled in the factory.

Can i use the StarGO GoTo Control System to manage my Losmandy G11 with ESCAP P530 motors?

The StarGO with ESCAP P530 motors 12:1 ratio reducer can have a max slew speed of 0,5 deg per sec.

In case of faster slew speed needed it is suggested to use our Losmandy motor kit HS version (3 deg. per sec.) or HQ (1,5 deg. per sec.)

StarGO power supply using

Avalon Instruments provide a power supply with a 5,5 mm external diameter, 2,1 mm internal diameter, that has been chosen due to his standard characteristichs, easy to find on the market and, above all, during the risk evaluation process, it has been noticed that in case of cable stretching, the connector can come out without any damages.

Troubleshooting

Troubleshooting

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