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Solved Stargo latest version install problem
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11 May 2020 19:14 #274
by Stargazer14
Replied by Stargazer14 on topic Stargo latest version install problem
Yes, have tried that, but still no go. Robert.
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12 May 2020 07:53 #277
by Stefano82
Stefano
Avalon Instruments Team
Replied by Stefano82 on topic Stargo latest version install problem
Hi Robert
Did you try to install the StarGo software on another pc?
Wich version of Win10 have you got? (Home or Pro? 32bit or 64bit?)
Please let us know so we can try with your same configuration.
Best regards
Did you try to install the StarGo software on another pc?
Wich version of Win10 have you got? (Home or Pro? 32bit or 64bit?)
Please let us know so we can try with your same configuration.
Best regards
Stefano
Avalon Instruments Team
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14 May 2020 18:15 #281
by Stargazer14
Replied by Stargazer14 on topic Stargo latest version install problem
Hi. I am using Windows 10 Home 64 bit. I don't have Stargo installed on another pc. Regards. Robert.
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14 May 2020 18:32 #282
by Stargazer14
Replied by Stargazer14 on topic Stargo latest version install problem
A bit more info, the Windows 10 64 bit I am using is version 1909
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23 May 2020 09:27 #287
by Stefano82
Stefano
Avalon Instruments Team
Replied by Stefano82 on topic Stargo latest version install problem
Hi Robert
I tried to install the StarGo latest version (StarGo 6.2.0 SP3) on Win10 64 bit 1909 version and i didn't find problems.
So, if you agree, from the next monday, we can arrange a remote desktop session, so we can try to fix your issue directly on your pc.
Let us know about.
Best regards
I tried to install the StarGo latest version (StarGo 6.2.0 SP3) on Win10 64 bit 1909 version and i didn't find problems.
So, if you agree, from the next monday, we can arrange a remote desktop session, so we can try to fix your issue directly on your pc.
Let us know about.
Best regards
Stefano
Avalon Instruments Team
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31 May 2020 18:33 #293
by Stargazer14
Replied by Stargazer14 on topic Stargo latest version install problem
Hi Stephano. That might be possible. It would have to be early evening [around 6pm BST or 7PM your time?], would that be OK?. You have my personal em address so just give me a few hours heads up on any day so that I can be prepared. One question.... do you need the Mount also connected to the computer on which StarGo is installed to do any bug fixing?. Robert
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