Cant start StarGO 6.2.0 SP1

  • Dane
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02 Jan 2020 15:02 #112 by Dane
Replied by Dane on topic Cant start StarGO 6.2.0 SP1
Hi Stefano

That would be great when we can find a solition to fix this problem. Thank you!

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16 Jan 2020 17:50 #130 by Dane
Replied by Dane on topic Cant start StarGO 6.2.0 SP1
Hi Stefano

Did you have any news for me about this problem?

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17 Jan 2020 17:39 #134 by stefano82
Replied by stefano82 on topic Cant start StarGO 6.2.0 SP1
Hi Dane.
We just released the StarGo 6.2.0 SP2 version that fix the OCX error. You can download it from our Support Page.
Let us know about.
Best regards.

Stefano
Avalon Instruments Team
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18 Jan 2020 01:59 #137 by Dane
Replied by Dane on topic Cant start StarGO 6.2.0 SP1
Hi Stefano

Thanks for the update! First I simply installed the new version on top of the existing one. Now a new error message appears. Even uninstalling the previous version and reinstalling the new version did not help. Have a look at the new error message here:


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18 Jan 2020 18:09 #138 by stefano82
Replied by stefano82 on topic Cant start StarGO 6.2.0 SP1
Hi Dane we just released the SP3 version where all the OCX files extensions has been completely removed.

The problem should be fixed.

Please download the SP3 version from our Support Page then just run the installer, no firmware upgrade is needed.

Let us know about.

Best regards

Stefano
Avalon Instruments Team

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18 Jan 2020 22:16 #139 by Dane
Replied by Dane on topic Cant start StarGO 6.2.0 SP1
Hi Stefano. Thank you, now i can start it. But now i have the next problem. I connected the StarGo with USB to my pc. Now i have the problem, that windows do not recognize StarGo. Where i can find the driver for it?


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